Lifeline Program

Qualifying Comm1 customers in Kanawha, Klemme, and Corwith have access to Lifeline, which is federal assistance for income-qualified customers for phone or internet service.

Lifeline Overview

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers. The discounts, which can be applied to stand-alone broadband, bundled voice-broadband packages — either fixed or mobile — and/or stand-alone voice service, help ensure that low-income consumers can afford state-of-the-art broadband and the access it provides to jobs, education, and opportunities.

The Lifeline discount may be used for voice or qualified broadband service, but not both.

  • Lifeline discounts on voice services are available to participants of both state and federally-recognized aid programs.
  • Lifeline discounts on broadband services are available to participants of federally-recognized aid programs and is limited to certain broadband services. Broadband speeds must be 25 Mbps download and 3 Mbps upload or faster to qualify.
  • If you purchase voice and qualifying broadband services, the federal Lifeline discount will apply to your qualifying broadband service.
  • Standard Lifeline — provides federal monthly support of up to $9.25 for qualifying broadband service and $5.25 for voice services.

How to apply for Lifeline assistance

  • Learn about the Lifeline program on the USAC site
All customers are required to apply for Lifeline through the United Service Administrative Co. (USAC). The USAC site guides you through eligibility and application. After the USAC qualification has been completed, notify Comm1 with your confirmation number to get the discount added to your qualifying service.

General eligibility requirements for Lifeline:

  • Lifeline is available to qualified customers in every U.S. state. Qualification requirements vary by state.
  • One Lifeline discount is available per household, even if the household has more than one telephone or broadband account, including landline or wireless service.
  • Under the Lifeline program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses.
  • The Lifeline discount is not transferable and only eligible customers may enroll in the program.

For details about service standards for the Lifeline program, please see the USAC pages: